Effective Date: 01 January 2025

At TS Physiotherapy, your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with the Protection of Personal Information Act (POPIA) and other relevant laws in South Africa.

1. Information We Collect

We may collect the following types of personal information:

• Personal Details: Name, contact information (email, phone number, address), date of birth, and identification number.
• Health Information: Medical history, treatment notes, and other relevant health data necessary for providing physiotherapy services.
• Billing Information: Payment details, medical aid information, and related financial information.
• Usage Data: Information collected through our website, such as IP address, browser type, and browsing activity.

2. How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: To provide physiotherapy services tailored to your needs.
• Appointment Management: Scheduling, confirming, or rescheduling appointments.
• Billing and Payments: Processing payments and liaising with medical aids or insurers.
• Communication: Sending updates, reminders, or information related to your treatment.
• Compliance: Meeting legal and regulatory requirements.

3. How We Protect Your Information

We implement appropriate technical and organizational measures to ensure the security of your personal information, including:

• Encryption and secure storage systems.
• Regular audits and monitoring to prevent unauthorized access.
• Staff training to ensure confidentiality and compliance with privacy laws.

4. Sharing of Your Information

We may share your personal information in the following circumstances:

• With Your Consent: When you provide explicit permission.
• Healthcare Providers: Sharing relevant information with other healthcare practitioners involved in your care.
• Medical Aid Providers: For processing claims and payments.
• Legal Obligations: When required by law, such as in response to a subpoena or court order.

We will never sell or rent your personal information to third parties.

5. Your Rights

Under POPIA, you have the following rights:

• Access: Request access to your personal information.
• Correction: Request corrections to inaccurate or incomplete information.
• Deletion: Request the deletion of personal information that is no longer necessary.
• Objection: Object to the processing of your personal information for certain purposes.

To exercise your rights, please contact us using the details below.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

7. Use of Cookies and Website Data

Our website may use cookies and similar tracking technologies to enhance your browsing experience. By using our website, you consent to the use of cookies.

8. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the effective date.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at:

Mobile: (+27) 081 513 3452

Email: [email protected]

Address: 67 Constantia Road, Cape Town, 7806.

By engaging with TS Physiotherapy, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your personal information as described.